FAQ

FAQ

1. Production

(1) What is your production process?

1. Confirm the production order

2. the technical department confirms the technical parameters

3. the production department conducts production

4. Inspection

5. shipment

(2) How long is your normal product delivery period?

About 25-30 days, except for special customization

(3) Do you have MOQ of products? If yes, what is the minimum quantity?

1 container (MOQ for sample order: 1 unit )

(4) What delivery terms do you accept?

FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES

(5) How can we guarantee quality?

Always a pre-production sample before mass production; Always final Inspection before shipment.

2. Shipment

(1) Do you guarantee safe and reliable delivery of products?

Yes, we always use high-quality packaging for shipping. Specialized packaging and non-standard packaging requirements may incur additional costs.

(2) How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way.

3. Quality control

(1) What are the acceptable payment methods for your company?

Accepted Payment Currency: USD, EUR, HKD, GBP, CNY;
Accepted Payment Type: T/T, L/C, D/P D/A, MoneyGram, Credit.

4. Market and Brand

(1) Which markets are your products suitable for?

It is widely used in sports and entertainment, logistics, travel, environmental sanitation and other industries, and is very suitable for any country or region in the world.

(2) Does your company have its own brand?

Our company has many independent brands, of which Opai and Haibao have become well-known regional brands in China.

(3) Which regions does your market mainly cover?

At present, the sales scope of our own brands mainly covers the global market

5. Service

(1) What online communication tools does you have?

Our company's online communication tools include Tel, Email, Whatsapp, Messenger, Skype, LinkedIn, facebook,instagram,twitter and Tiktok.

(2) What is your complaint hotline and email address?

If you have any dissatisfaction, please send your question to marketing@andes.vip.
We will contact you within 24 hours, thank you very much for your tolerance and trust.